We have some exciting news to share: Collette Health just earned the #1 ranking, a score of 91.5, in the KLAS Virtual Sitting & Nursing category for the second year in a row.
KLAS Research doesn’t rank vendors based on marketing claims or feature lists. They talk directly to healthcare leaders (directors, managers and C-Suite leaders) and ask honest questions about what’s working and what’s not. When KLAS says a vendor is #1, it means their customers think they’re #1. That’s the part that resonates most with us.
The Significance of Back-to-Back Recognition
Earning this recognition once was meaningful but earning it twice carries a different weight.
The first time an organization wins an award like this, questions naturally arise about whether success was replicable across different environments and circumstances.
Winning again provides clarity. This represents consistent delivery across different hospitals, different geographies, and different clinical environments. In an industry moving as rapidly as healthcare, maintaining consistency may be one of the most difficult things to achieve.
What the Feedback Reveals
The KLAS score is based on direct customer feedback collected by KLAS Research. Based on feedback our customers choose to share with KLAS, we consistently see the following areas stand out:
- Responsiveness and support. When issues arise or workflows need adjustment, we address them directly. Customers consistently mention our 24/7 availability, quick turnaround times, and willingness to troubleshoot alongside their IT teams.
- True partnership. Virtual nursing requires workflow redesign, change management, and ongoing refinement. Customers value that we remain engaged throughout implementation and beyond. We hold regular meetings, share data and insights, listen to feedback, and help adapt the model to their specific environment.
- Measurable results. Labor costs reduced. Sentinel events prevented. CNAs and PCAs are back on the floor providing direct care. These are real outcomes that impact patients and staff daily.
- Straightforward pricing. Multiple customers mentioned appreciating our transparent billing and reasonable pricing structure.
Why This Recognition Matters Right Now
Healthcare organizations are navigating a period of real constraint. Staffing remains tight, patient needs are growing more complex, and financial pressure is influencing nearly every operational decision. In moments like this, solutions are judged less by promise and more by whether they hold up in practice.
Virtual nursing has emerged as a promising way to support care teams and extend capacity. When implemented thoughtfully, it can help relieve workload, improve safety, and allow nurses and support staff to spend more time where they are needed most. It is not a cure all, but rather a model that gives health systems more options at a time when options feel limited.
That is why this recognition carries added significance right now. Back-to-back customer validation from frontline clinical staff signals that this approach can deliver value in the real world, even as healthcare organizations navigate uncertainty and change.
For us, winning 2026 Best in KLAS Awards: Software and Services again reinforces a hopeful message. Virtual nursing can be part of the solution to today’s challenges, and when done well, it can help health systems move forward with greater confidence.