Go Further With Human-Centered AI
See how human-centered AI monitoring tools can enhance your clinical team’s patient-care efforts.
Our human-centered AI virtual care solutions help nurses keep patients safe by ensuring they never have to be alone.
AI Architecture & Policy
An internally developed, edge-first AI architecture that protects sensitive data, reduces bandwidth demands, and supports enterprise-scale deployments.
Motion Detection
Intelligent monitoring notifies human observers of patient movements that indicate a potential risk. This enhances the clinician’s ability to keep patients safe by responding quickly to dangerous situations.
Falls avoided to date
52,854
Fall related cost savings
$1.9B
Follow Patient
Adaptive observation helps keep the patient on the screen at all times during monitoring. This helps your team to know what is happening by keeping their focus on the patient.
Good catches per month
6,287
Pressure Injury Monitoring
Intelligent monitoring keeps track of how frequently patients are repositioned. This helps clinical staff to reduce pressure injuries by avoiding the oversights that can cause them.
Patients per year affected
2.5M
Fall related cost savings
$21,767
Attentiveness Detection
AI surveillance monitors the attentiveness of the team members watching your patients. This equips clinical staff with clinicians you can rely on.
Accuracy Rate
95%
Reduction in Alarms
57%
Ready-Now Virtual Observer Support With +Staff On-Demand
When coverage needs change faster than hiring can keep up, +Staff gives hospitals access to trained Collette Health virtual observers with as little as 24 hours’ notice.
Hospitals can quickly add coverage for:
- Single shifts or unexpected staffing gaps
- Nights, weekends, and hard-to-cover hours
- Periods of increased observation demand
- Staffing transitions while internal hiring catches up
- Ongoing support for existing virtual observation teams
+Staff On-Demand provides immediate access to trained, platform-expert virtual observers who are ready from day one.
With our solution, virtual observers monitor your patients 24/7, supported by human-centered AI.
Now observers can be with your patients virtually, keeping them company and alerting your team when something is wrong.
See What Others Are Saying
“Collette Health has been supportive. The in-person training was helpful. The company’s staff is an asset. They are 100% invested and believe in their product. They are very personable and easy to work with. The optimism and confidence that the Collette Health staff portrayed was second to none. I would say they truly give 110% of themselves and are excellent at assessing the end user's needs and tailoring things to those needs. The staff was flexible to meet our needs, whether it was timing or rearranging the schedule. Collette Health’s leadership team is 100% available 24/7. We are on a first name basis. I have often made the reference that they feel like family. Collette Health always asks what we need. They are exceptional with great visibility. Their customer service and hip-to-hip support is probably the best I have seen from a customer-vendor relationship ever, and the product is really well received by patients, families, and staff alike. It is easy to use, easy to implement, and contemporary. Remote Patient Observation is so intuitive and user friendly that it truly is an asset. Also, all the languages that it includes are really patient centric. I would absolutely recommend Collette Health ”.
Director (recent KLAS survey quote)
"Collette Health positively improves patient safety. Through continuous remote monitoring, it prevents diverting staff resources to do one-on-one observations, which allows more staff on the unit. Families also have comfort in knowing their loved one is being closely monitored."
Ardelle Bigos MSN, RN, CMSRN, NE-BC, Chief Nursing Officer | Geneva General Hospital
"I truly cannot imagine a better experience. Our patients are safe, our clinicians are happier, and everything is fully rolled out. It was incredible to see it all come together and we are so happy to be using Collette Health!"
Kristin Brandt, Clinical Project Lead at CentraCare
"Patient safety is a top priority for Finger Lakes Health. Like other facilities nationwide, Geneva General Hospital and Soldiers & Sailors Memorial Hospital are always working to allocate staffing resources as effectively as we can and to utilize all the tools at our disposal to enhance patient outcomes. We instituted Collette Health as a tool to support our staff, assure an extra layer of safety for our patients, reduce the risk of falls and provide enhanced monitoring. Since adopting Collette Health, the service has assisted us in avoiding potential falls by serving as a liaison between patients and our staff. Our patients, families and staff have responded positively to having this extra peace of mind."
Ardelle Bigos, MSN, RN, CMSRN, NE-BC and Chief Nursing Officer at Finger Lakes Health
"Our team as found Collette Health useful for patient safety, staff safety, family dynamics, patient companionship (our patients interact well with the monitoring techs), and most recently the system has been utilized for observing the donning and doffing PPE. The team at Collette Health are amazing to work with. They are communicative and supportive."
Sonya Wood-Johnson, DNP, RN-BC, CSSGB and Director of Quality and Performance Improvement at Good Shepherd Penn Partners
"Collette Health is a welcomed resource that allows us to ‘be in two places at once.’ Families feel like they have more flexibility because they know their family member is being watched closely by a care team member."
Zachary Mogel, RN and Clinical Manager—Nursing Support and Reid Health
Readers Write: The Role of Human-Centric AI in Virtual Client Observation
The integration and expansion of artificial intelligence (AI) in healthcare has certainly seen its fair share of controversial conversations.
Webinar: Using AI to Improve Nursing Outcomes
Explore how AI is transforming nursing care—watch our informative webinar and download the executive summary for key insights on improving outcomes with AI.
How is human-centered AI different from ordinary AI?
AI, or artificial intelligence, simulates human intelligence. Human-centered AI focuses on the human, using AI to augment their natural abilities rather than replace them. Human-centered AI focuses on the person more than the technology, helping your staff to make more of a difference than they could if they were unsupported.
Collette Health’s human-centered AI proactively predicts patient falls, augments clinician workflows, and improves nurses’ ability to provide safe, effective care.
What does human-centered AI do?
Human-centered AI comes in many different forms, but always supports humans as they perform tasks.
At Collette Health, our solution uses human-centered AI to:
- Protect patients by quickly recognizing fall-risk behaviors.
- Monitor effectively by ensuring that the camera is always on the patient.
- Prevent pressure injuries by providing early recognition of patients needing repositioning.
- Ensure high-quality care by monitoring the observer and watching the patients to ensure they are attentive.
- Facilitate communication by translating languages between the observer and the patient.
- Provide effective, 24/7 monitoring by ensuring the camera is in the optimal day/night mode.
Is there an extra cost for Collette Health’s human-centered AI features?
No. Human-centered AI features are an integral part of our technology, and we are committed to ensuring all clinicians to have access to the benefits it offers.
Is there an extra cost for Collette Health’s human-centered AI features?
Collette Health has always offered human-centered AI since we first launched our solution in 2017. While the AI craze is a relatively recent phenomenon, we’ve been innovating in this area since the beginning.
While much of AI technology is still in its infancy, our well-established history of developing human-centered AI ensures our solutions are high-quality and reliable. We are dedicated to ensuring clinical teams have the most modern, well-developed AI available.
Will human-centered AI replace my staff?
Human-centered AI is designed to augment your clinical staff’s abilities, not to replace them.
The central concept with human-centered AI is that clinicians are the most important part of any care delivery system and should be supported by technology. Our human-centered AI technologies are designed to help clinical staff function at a higher level, not replace the essential role they provide.
How can my healthcare system adopt human-centered AI?
To adopt human-centered AI that protects your patients and supports your staff, healthcare systems need to partner with providers of technological solutions that integrate the technology and philosophy of this approach into their solutions.
Human-centered AI is the foundational technology underlying Collette Health’s solution. Our remote observation platform uses AI to help support your clinical staff, empowering them to practice at the top of their license.
Contact us today to see how we can help you adopt human-centered AI and improve the safety of your patients.
See human-centered AI in action!
Not Ready For a Product Demo?
Check out our free fall-prevention tips, research, blogs, white papers, and more!
Human connection using virtual care technology depends on three key metrics:
Reliability
Connectivity without interruptions, whenever you need it
Quality
See and hear the same details you would if you were in the room
Convenience
Continuous monitoring or on-demand virtual nursing
Reliability
Connectivity without interruptions, whenever you need it
Quality
See and hear the same details you would if you were in the room
Convenience
Continuous monitoring or on-demand virtual nursing
Flexible Hardware Options to Meet Any Clinical Need
Integrated Room Unit
- Always ready when you need it
- Enables instant in-room presence to provide ongoing nursing support
- Supports ad hoc communication workflows
- Integrates with in-room equipment and systems
Mobile Cart Unit
- Excellent for flexible patient location workflows
- Arrives roll-out ready
- Provides telestroke-quality cameras
- Use the same monitoring equipment across multiple sites
Reliability
Worry about your patients, not your technology
- Cloud-Native Architecture Cloud-based technology is more reliable than in-house technology. We keep your technology up and running, instead of shifting the responsibility to your hospital’s IT team.
- 24/7 Live Technical Support Collette Health’s IT support is always there to answer any questions or address issues anytime.
- 100% Uptime for the Last Two Years We focus on high reliability systems that work consistently, without fail. While no one can predict the future, our track record speaks for itself.
Quality
See and hear the small details that matter
- Night-Vision, 20x Zoom Camera With a camera that works in any lighting and allows you to zoom in up to 20 times the original size, you can pick up the small details that make a big difference.
- Follow-Patient AI Camera Technology Our AI-enhanced follow-patient feature keeps the patient in the center of the screen without constant adjustments.
- State-of-the-Art Microphone From patients that don’t speak clearly to small noises that have big clinical implications, our microphone ensures that you don’t have to worry about missing anything.
Easy to use
One less challenge to solve during patient care
- 2-way Video & Audio Virtual care depends on the caregiver and the patient seeing and hearing each other, just like you would in real life. Two-way video and audio give you the verbal and nonverbal communication you need for enhanced engagement.
- Intuitive Interface Spend less time troubleshooting technology and more time caring for your patients. Our intuitive interface makes it easy for you to focus on what matters.
- In-application Telephone Connect to any nurse call systems or external phone devices with quick one-click calling, PSTN extension dialing, and rapid-send SMS.
How To Use Our Hardware:
Determining the Right Mix for Your Facility
We can help you choose the right units for the right application
Our hardware is flexible for multiple use cases
Our platform provides human-centered AI and system integration
Virtual Nursing
Expand the bedside care team with remote nursing staff
Virtual Observation
Ensure patient safety by keeping them connected
See how our platform amplifies human connection with AI-enhanced virtual care solutions.
Want to Learn More About Virtual Care?
Check out our free checklists, research, blogs, white papers, and more!
Frequently Asked Questions
What makes Collette Health’s AI “human-centered”?
Human-centered AI at Collette Health is designed to support and enhance the work of real clinical staff rather than replace them. It focuses on aiding clinicians with tasks like detecting risk behaviors, maintaining patient visibility, and monitoring attentiveness so teams can work more efficiently and safely.
Which clinical challenges can AI help address?
Our AI assists care teams by alerting observers to potential fall risks, ensuring patients stay in view during monitoring, tracking repositioning needs to reduce pressure injuries, and supporting clinical attentiveness in real time.
Is there an additional cost to use the human-centered AI features?
No, our human-centered AI capabilities are included as part of the Collette Health solution and are available to clinicians without separate charges.